Jr. Renewal Operations Specialist | DR
SOLVE is a US-based financial technology firm with offices in seven countries and a leading provider of real-time observable market data and aggregation solutions across multiple Fixed Income asset classes including all Structured Products (ABS, MBS, CLOs, etc.), Syndicated Bank Loans, Corporate Bonds (IG, HY, EM, etc.), CDS, Converts and Municipals.
We are looking for a Jr. Renewal Operations Specialist, responsible for supporting renewal operations across all SOLVE’s products. The Jr. Renewal Operations Specialist must be able to work in a fast-paced environment, have strong multi-tasking and organizational skills and work across the go-to-market team to ensure successful renewals.
If you’re ready to take on new challenges and be part of something exciting, we want to hear from you!
Responsibilities:
- Conduct research on contract terms and historical renewal data to support the Renewal Manager in upcoming renewal discussions
- Coordinate with the Client Success team to collect data on customer usage and engagement levels, which are crucial for renewal discussions
- Maintain regular communication with Client Success to ensure up-to-date information on client engagement is available
- Regularly update renewal opportunities in Salesforce, ensuring all information is accurate and current, under the guidance of the Renewal Manager
- Document key points and next steps discussed in weekly renewal meetings and update them in Salesforce
- Assist in closing out “won” renewal opportunities, reflecting finalized contracts and renewals in the system
- Upload contracts into Linksquare, ensuring they are stored in an organized manner and linked to the correct client records
- Generate reports in Salesforce as needed to support the Renewal Manager in making informed decisions
- Ensure all data is up-to-date and accurate across the multiple platforms
- Support the Renewal Manager with administrative tasks and ad hoc projects as needed
Requirements:
- Support the Renewal Manager with administrative tasks and ad hoc projects as needed
- Ability to multi-task in a fast-paced environment
- Excellent written and verbal communication skills
- Ability to work collaboratively with various departments
- Proficiency in Salesforce and Linksquare (or similar CRM and contract management software)
Preferred:
- 3+ years of previous experience in an administrative, support, or analyst role in sales, customer success, or contract management is preferred
